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Support & Troubleshooting
Fix issues and get help.
13 articles
Understanding the Warning Symbol Next to Your Wallet BalanceLearn what the warning symbol means, how to use the Wallet Health Page, and tips to maintain your wallet’s functionality.
Using Unfrack.It to Optimize Your Wallet and Fix Transaction IssuesLearn how Unfrack.It can help resolve transaction issues on JPG Store and improve wallet performance.
Troubleshooting Wallet Connection Issues on JPG StoreTroubleshoot wallet connection issues on JPG Store with these simple fixes.
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NFT is Locked on Another Platform's Smart ContractUnderstand why your NFT is showing as locked on another platform's smart contract and how to resolve this issue.
Unable to Accept Offers for Listed NFTsLearn why you might encounter issues when accepting offers for NFTs listed on JPG Store and how to resolve them.
Understanding Pending Transactions on JPG StoreLearn why transactions may take time to confirm on JPG Store, what to expect, and what to do if your transaction remains pending for too long.
Nami Wallet Migration to Lace: What You Need to KnowNami Wallet has been sunset and is now part of Lace Wallet. Learn how to migrate your wallet, what Nami Mode is, and why this change is happening.
How to read a JPG Smart contract Transaction on CardanoScan
Learn Why Hardware Wallets Ask for Multiple Confirmations When Sending ADALearn why hardware wallets (Ledger, Trezor, Keystone) require multiple confirmations when sending ADA and how to navigate the prompts with confidence.
What Happens If NFTs/Funds Are Sent to a Smart ContractUnderstand why funds or NFTs sent to a smart contract cannot be retrieved.
Data Services and APIsHow a developer can access JPG Store marketplace data.
JPG Studio Is No Longer AvailableJPG Studio has been sunset and is no longer available for use or download.