Advice and Answers from the Team

Support & Troubleshooting

Fix common problems, troubleshoot wallet issues, and get support using JPG Store.

17 articles

Wallet Health & Maintenance

Ensure your wallet's optimal performance by understanding and resolving common health issues.

Understanding the Warning Symbol Next to Your Wallet BalanceLearn what the warning symbol means, how to use the Wallet Health Page, and tips to maintain your wallet’s functionality.

Using Unfrack.It to Optimize Your Wallet and Fix Transaction IssuesLearn how Unfrack.It can help resolve transaction issues on JPG Store and improve wallet performance.

Wallet Connectivity

Address issues related to connecting your wallet to JPG Store and maintaining a stable connection.

Troubleshooting Wallet Connection Issues on JPG StoreTroubleshoot wallet connection issues on JPG Store with these simple fixes.

How to Disconnect Your Wallet or Log Out of JPG StoreLearn how to disconnect your wallet or Social Login wallet on JPG Store, and how to clear your wallet’s DApp allowlist.

NFT Visibility & Accessibility

Resolve issues related to NFTs not appearing or being locked on other platforms.

Troubleshooting: NFT Not Visible on JPG StoreIf your NFT is missing from JPG Store and does not appear anywhere, this guide will explain the issue and how to resolve it.

NFT is Locked on Another Platform's Smart ContractUnderstand why your NFT is showing as locked on another platform's smart contract and how to resolve this issue.

"We lost this page" error on JPG StoreLearn what the "We lost this page" error means and what to do if you encounter it on JPG Store.

Transaction Issues

Understand and troubleshoot common transaction problems on the Cardano blockchain.

Understanding the "Inputs Exhausted" Error on the Cardano BlockchainLearn about the Inputs Exhausted error on the Cardano blockchain, its causes, and how to resolve it for smooth transactions.

Understanding Pending Transactions on JPG StoreLearn why transactions may take time to confirm, what to expect, and what to do if your transaction remains pending.

Unable to Accept Offers for Listed NFTsLearn why you might encounter issues when accepting offers for NFTs listed on JPG Store and how to resolve them.

Wallet Migration

Guidance on transitioning from Nami Wallet to Lace Wallet.

Nami Wallet Migration to Lace: What You Need to KnowNami has been sunset and is now part of Lace Wallet. Learn how to migrate your wallet and why this change is happening.

Hardware Wallets

Learn about multiple confirmations required when sending ADA from hardware wallets.

Learn Why Hardware Wallets Ask for Multiple Confirmations When Sending ADALearn why hardware wallets require multiple confirmations when sending ADA and how to navigate the prompts with ease.

Smart Contract Interactions

Learn about smart contracts and the implications of sending NFTs or funds to them.

How to read a JPG Smart contract Transaction on CardanoScan

What Happens If NFTs/Funds Are Sent to a JPG Store Smart Contract ManuallyUnderstand why funds or NFTs sent to a smart contract manually cannot be retrieved.

Developer Resources

Access JPG Store's marketplace data through 3rd party APIs & services.

Data Services and APIsHow a developer can access JPG Store marketplace data.

Sunset Features

Information about features that were previously available on JPG Store but have since been discontinued.

JPG Studio Is No Longer AvailableJPG Studio has been sunset and is no longer available for use or download.

Credit card and multi-currency NFT purchases have been discontinuedLearn why the option to purchase NFTs using credit cards or non-ADA cryptocurrencies is no longer available on JPG Store.