Common XP Issues and Solutions
My XP Balance Is Not Updating
If your XP balance appears incorrect or has not updated:
Refresh your JPG Store profile page to ensure the latest data is displayed.
Check if XP earning is active – currently, XP earning is paused, and no new XP is being generated.
Verify past transactions – If XP was previously earned, it should be displayed in your Rewards Dashboard.
For tracking details, visit How to Track Earned XP.
My XP Is Missing After Wallet Migration
If you've restored a wallet and your XP is missing note that XP is permanently tied to the original wallet that earned it.
Ensure you have restored the correct wallet – XP cannot be transferred between wallets. Need help restoring your wallet? Follow the steps in How to Restore Access to Your Cardano Wallet.
Troubleshooting Issues Claiming $JPG
My $JPG Claim Transaction Is Not Working
If you're having trouble claiming $JPG at jpg.foundation, follow these steps:
Ensure your wallet is properly connected to jpg.foundation.
Verify that you have an available $JPG balance to claim – if no $JPG is available, you may have already claimed it.
Check if you have at least 10 ADA available in your wallet – claiming $JPG requires a minimum balance for transaction fees.
If your claim transaction was cancelled or failed, you must wait 45 minutes, then refresh the page before attempting a new claim.
For step-by-step guidance on claiming $JPG, visit How to Convert XP to $JPG.
My $JPG Transaction Is Failing
If your $JPG claim transaction fails or does not process correctly:
Check for wallet issues
Use the Wallet Health Check tool to see if your wallet has any issues that may impact transactions.
If your wallet has warnings, resolve them first before retrying the claim transaction.
Use Unfrack.it to optimize your wallet
If your wallet has too many UTXOs or fragmented balances, this can cause transaction failures.
Use Unfrack.it to clean up your wallet before retrying.
