As JPG Store winds down operations, our support team remains available to assist users with unresolved issues, account questions, and transaction-related concerns.
The fastest way to contact us is through the live chat widget on this website.
How to Contact Support
Visit https://help.jpg.store/
Look for the chat icon in the bottom-right corner of the screen
Click the chat bubble to open the support messenger
Start a new conversation
This connects you directly with the JPG Store support team who will review your case as soon as an agent is available.
What to Include in Your First Message
To help us resolve your issue as quickly as possible, please include the following details in your initial message:
1. Clear Description of the Issue
Explain:
What happened
When it happened
What you expected to happen
Any error messages you received
The more specific you are, the faster we can investigate.
2. Your Wallet Address
Provide the full wallet address used for the transaction or listing.
This is required so we can:
Verify ownership
Review transaction activity
Investigate smart contract interactions
JPG Store operates on the Cardano blockchain, so wallet addresses are essential for on-chain investigation.
. Relevant Links
Please include direct links to:
The NFT (if applicable)
The collection page
The transaction on a blockchain explorer (if available)
Explorer examples include:
Cardanoscan
Cexplorer
Providing these links allows the team to review transaction metadata and confirmation status more efficiently.
Important Notes During Shutdown
Response times may be slightly longer than usual due to platform closure processes.
Support is limited to issues directly related to JPG Store activity.
Blockchain transactions cannot be reversed once confirmed.
